We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@wolfclaw.us. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@wolfclaw.us.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@wolfclaw.us.
Refund & Return Policy
Return Timeframe:
- Returns are accepted within 30 days of the delivery date.
Conditions for Returns:
- Items must be unused, in their original packaging, and in the same condition as when received.
Return Process:
- To initiate a return, please contact our customer service at info@wolfclaw.us with your order number and reason for return.
- Once your return is approved, you will receive instructions on how to send your item back to us.
Refunds:
- Once your return is received and inspected, we will notify you of the approval of your refund.
- Your refund will then be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Exchanges:
- If you need to exchange an item, please contact us at info@wolfclaw.us for further assistance.
Non-Returnable Items:
- Certain items are exempt from being returned, including:
- Gift cards
- Customized or personalized products
- Items on sale or marked as final sale
- Damaged or worn items
Return Shipping:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping may be deducted from your refund, depending on the situation.
- We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return reaches us safely. Wolf Claw is not responsible for items lost or damaged during return shipping.
Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account or contact your credit card company. It may take some time before your refund is officially posted.
- If you’ve done this and still have not received your refund, please contact us at info@wolfclaw.us for further assistance.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately at info@wolfclaw.com. Provide your order number and detailed photos of the issue so we can assist you with a replacement or refund.
Gifts:
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
- If the item wasn’t marked as a gift or the gift giver had the order shipped to themselves, we will send the refund to the gift giver.
